Return & Refund Policy

At Earth Delights, we take pride in our natural, high-quality beauty products, carefully crafted and backed by our Certificates of Analysis (COA). Your satisfaction is important to us, and we’re here to help if something goes wrong.

  1. Returns on Unopened Products
  • If your product is unopened and unused, you may return it within 14 days of purchase.
  • Items must be in their original packaging with proof of purchase (order number or receipt).
  1. Opened or Used Products
  • For hygiene and safety reasons, we cannot accept returns on products that have been opened or used, including oils, creams, masks, and soaps.
  • If a product is damaged, defective, or incorrectly sent, we will gladly offer a replacement or refund.
  1. Damaged or Incorrect Items
  • Contact us within 7 days of receiving your order if your product is damaged or incorrect.
  • Include a photo of the product and packaging so we can resolve the issue quickly.
  1. Refunds
  • Refunds will be processed to the original payment method once your return is received and inspected.
  • Shipping costs are non-refundable, except when the return is due to our error.
  1. Exchanges
  • Exchanges for different products of equal value are possible. Customers may be responsible for additional shipping if the new product costs more.
  1. How to Return
  • Please contact us at lisa@earthdelights.co.za before returning any items.
  • We’ll provide instructions on how and where to send your return.

Thank you for trusting Earth Delights—we’re committed to providing you with safe, organic, and effective products you can feel good about.